Terms of Service
Revised: January 2026
By accessing and using Techcommz services, you agree to comply with and be bound by these terms. This applies to all residential and business service plans.
While we strive for 99.9% uptime, wireless service is subject to atmospheric conditions, terrain, and hardware limitations. Techcommz is not liable for temporary outages beyond our reasonable control.
Users may not use Techcommz infrastructure for illegal activities, including but not limited to: unauthorized access to other networks, distribution of malware, or copyright infringement.
Any equipment provided by Techcommz (Antennas, PoE injectors, Routers) remains the property of Techcommz unless purchased outright. Damaged equipment may result in replacement.
Networking Equipment: Routers, Switches, Antennas, CPEs, Cables, etc.1. Your Rights Under SA LawIn terms of the Consumer Protection Act, you have the right to:Safe, good quality products that are fit for purposeExchange, repair or refund within 6 months if the product is faulty, defective, or not as describedCancel within 5 business days for goods bought via phone/online without reason2. Returns & Refunds EligibilityA. Faulty or Defective Items
If your networking equipment is faulty on arrival or develops a manufacturing fault:Within 10 days: Full refund OR replacement OR repair. Your choice.Within 6 months: We will repair, replace, or refund at our discretion after inspection. Proof of purchase + original packaging required.B. Wrong Item / Not as DescribedWithin 7 days: Return for full refund or correct replacement. We cover return shipping.Must be unused and in original packaging.C. Change of MindWithin 7 days: Returns accepted for exchange or store credit only. Item must be unused, sealed, and in original packaging. No refunds for change of mind. 15% restocking fee may apply for opened items.Not applicable to: SIM cards, cables cut to length, configured/configured routers, or items marked "Final Sale"3. What’s NOT CoveredWe cannot accept returns for:Damage caused by lightning, power surges, misuse, or incorrect installationItems without proof of purchaseSoftware/configuration issues after setup - we offer 7 days free support insteadConsumables: patch cords, adapters, mounts once opened4. How to ReturnContact us first: WhatsApp/Call us with order number + photos of issueReturn Authorization: We’ll issue a RA number. Do not send without it.Drop-off or Courier: Bring to [Your TECHCOMMZ Shop Address] or courier to us. Inspection: 3-5 business days to test the equipment.Resolution: Refund via original payment method, replacement, or repair.5. Refund TimelinesRefunds approved within 7 business days after inspectionEFT: 3-5 business days to reflectCard: 5-10 business days depending on your bank6. WarrantyAll new networking equipment carries the manufacturer’s warranty, usually 12 months. We handle the first 6 months directly as per CPA, after that we assist with RMA to the supplier